Retail Food Customer Journey: Updated CJM Template

Defining your personas

Building a customer journey map for a food retail

Stage 1: Research

Stage 2: Decision

Stage 3: Getting to the supermarket

Stage 4: Arrival

Stage 5: Pre-entry

Stage 6: At the supermarket

Stage 7: Purchase

Stage 8: Leaving

Stage 9: Bonus program

Stage 10: Coming back

Analyzing a customer journey map for a food retail

Summing up

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UXPressia is a user experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online.

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UXPressia

UXPressia

UXPressia is a user experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online.

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