UXPressiaCustomer journey mapping 101: must-see videos to watchAt UXPressia, we have held dozens of webinars, workshops, Q&A sessions, and other online events for customer, user, and employee experience…4 min read·Mar 21, 2022----
UXPressiaWebsite visitor journey map + free templateWhen it comes to customer experience, the first interaction matters a lot. And it can happen way before the client even touches the product…8 min read·Feb 11, 2022----
UXPressiaEnd-to-end employee journey + mapping templateExperience. Whose experience business strives to improve more often? Their customers. But what about employees? No CX will be great with…19 min read·Jan 19, 2022----
UXPressiaFree whitepaper: employee journey mappingPeople are the backbone of any organization, the driving force behind the customer experience. And only businesses that provide the best…4 min read·Dec 15, 2021----
UXPressiaRetail Food Customer Journey: Updated CJM TemplateHave you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable…9 min read·Dec 8, 2021----
UXPressiaHow to build a B2B customer journey map + free templateMapping a journey of the B2B customer is a handful. There are so many variables to keep in mind that it becomes overwhelming. A customer…7 min read·Nov 26, 2021----
UXPressiaCustomer journey map — step-by-step guide with examplesUp until this moment, we’ve talked CJM through: what it is, why and when to use it, how not to mess it up, and so on and so forth. There’s…7 min read·Nov 2, 2021----
UXPressiaDesign for behavior changeBehavior change can be applied to product and service design to shape day-to-day experiences. Roxana Barbu, Ph.D., a Senior Cognitive and…13 min read·Oct 14, 2021----
UXPressia9 Steps to Create a Persona — A Guide with ExamplesIn this article, we’ll go through the entire process of creating a Persona. Step-by-step, we’ll be adding new sections until we reach our…8 min read·Oct 5, 2021----
UXPressiaMultiple Personas on one customer journey map — UXPressia BlogA long time ago, when we were just launching UXPressia, we were pretty sure that having multiple personas on a single journey was overkill…4 min read·Sep 30, 2021----