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UXPressia

Customer journey mapping 101: must-see videos to watch

At UXPressia, we have held dozens of webinars, workshops, Q&A sessions, and other online events for customer, user, and employee experience…

4 min readMar 21, 2022

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Customer journey mapping 101: must-see videos to watch

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UXPressia

Website visitor journey map + free template

When it comes to customer experience, the first interaction matters a lot. And it can happen way before the client even touches the product…

8 min readFeb 11, 2022

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Website visitor journey map + free template

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UXPressia

End-to-end employee journey + mapping template

Experience. Whose experience business strives to improve more often? Their customers. But what about employees? No CX will be great with…

19 min readJan 19, 2022

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End-to-end employee journey + mapping template

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UXPressia

Free whitepaper: employee journey mapping

People are the backbone of any organization, the driving force behind the customer experience. And only businesses that provide the best…

4 min readDec 15, 2021

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Free whitepaper: employee journey mapping

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UXPressia

Retail Food Customer Journey: Updated CJM Template

Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable…

9 min readDec 8, 2021

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Retail Food Customer Journey: Updated CJM Template

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UXPressia

How to build a B2B customer journey map + free template

Mapping a journey of the B2B customer is a handful. There are so many variables to keep in mind that it becomes overwhelming. A customer…

7 min readNov 26, 2021

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How to build a B2B customer journey map + free template

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UXPressia

Customer journey map — step-by-step guide with examples

Up until this moment, we’ve talked CJM through: what it is, why and when to use it, how not to mess it up, and so on and so forth. There’s…

7 min readNov 2, 2021

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Customer journey map — step-by-step guide with examples

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UXPressia

Design for behavior change

Behavior change can be applied to product and service design to shape day-to-day experiences. Roxana Barbu, Ph.D., a Senior Cognitive and…

13 min readOct 14, 2021

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Design for behavior change

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UXPressia

9 Steps to Create a Persona — A Guide with Examples

In this article, we’ll go through the entire process of creating a Persona. Step-by-step, we’ll be adding new sections until we reach our…

8 min readOct 5, 2021

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9 Steps to Create a Persona — A Guide with Examples

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UXPressia

Multiple Personas on one customer journey map — UXPressia Blog

A long time ago, when we were just launching UXPressia, we were pretty sure that having multiple personas on a single journey was overkill…

4 min readSep 30, 2021

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Multiple Personas on one customer journey map — UXPressia Blog

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UXPressia

UXPressia

UXPressia is a user experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online.

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