Customer journey mapping 101: must-see videos to watchAt UXPressia, we have held dozens of webinars, workshops, Q&A sessions, and other online events for customer, user, and employee experience…Mar 21, 2022Mar 21, 2022
Website visitor journey map + free templateWhen it comes to customer experience, the first interaction matters a lot. And it can happen way before the client even touches the product…Feb 11, 2022Feb 11, 2022
End-to-end employee journey + mapping templateExperience. Whose experience business strives to improve more often? Their customers. But what about employees? No CX will be great with…Jan 19, 2022Jan 19, 2022
Free whitepaper: employee journey mappingPeople are the backbone of any organization, the driving force behind the customer experience. And only businesses that provide the best…Dec 15, 2021Dec 15, 2021
Retail Food Customer Journey: Updated CJM TemplateHave you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable…Dec 8, 2021Dec 8, 2021
How to build a B2B customer journey map + free templateMapping a journey of the B2B customer is a handful. There are so many variables to keep in mind that it becomes overwhelming. A customer…Nov 26, 2021Nov 26, 2021
Customer journey map — step-by-step guide with examplesUp until this moment, we’ve talked CJM through: what it is, why and when to use it, how not to mess it up, and so on and so forth. There’s…Nov 2, 2021Nov 2, 2021
Design for behavior changeBehavior change can be applied to product and service design to shape day-to-day experiences. Roxana Barbu, Ph.D., a Senior Cognitive and…Oct 14, 2021Oct 14, 2021
9 Steps to Create a Persona — A Guide with ExamplesIn this article, we’ll go through the entire process of creating a Persona. Step-by-step, we’ll be adding new sections until we reach our…Oct 5, 2021Oct 5, 2021
Multiple Personas on one customer journey map — UXPressia BlogA long time ago, when we were just launching UXPressia, we were pretty sure that having multiple personas on a single journey was overkill…Sep 30, 2021Sep 30, 2021