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UXPressia

Customer journey mapping 101: must-see videos to watch

At UXPressia, we have held dozens of webinars, workshops, Q&A sessions, and other online events for customer, user, and employee experience…

Mar 21, 2022

Customer journey mapping 101: must-see videos to watch

Mar 21, 2022

Website visitor journey map + free template

When it comes to customer experience, the first interaction matters a lot. And it can happen way before the client even touches the product…

Feb 11, 2022

Website visitor journey map + free template

Feb 11, 2022

End-to-end employee journey + mapping template

Experience. Whose experience business strives to improve more often? Their customers. But what about employees? No CX will be great with…

Jan 19, 2022

End-to-end employee journey + mapping template

Jan 19, 2022

Free whitepaper: employee journey mapping

People are the backbone of any organization, the driving force behind the customer experience. And only businesses that provide the best…

Dec 15, 2021

Free whitepaper: employee journey mapping

Dec 15, 2021

Retail Food Customer Journey: Updated CJM Template

Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable…

Dec 8, 2021

Retail Food Customer Journey: Updated CJM Template

Dec 8, 2021

How to build a B2B customer journey map + free template

Mapping a journey of the B2B customer is a handful. There are so many variables to keep in mind that it becomes overwhelming. A customer…

Nov 26, 2021

How to build a B2B customer journey map + free template

Nov 26, 2021

Customer journey map — step-by-step guide with examples

Up until this moment, we’ve talked CJM through: what it is, why and when to use it, how not to mess it up, and so on and so forth. There’s…

Nov 2, 2021

Customer journey map — step-by-step guide with examples

Nov 2, 2021

Design for behavior change

Behavior change can be applied to product and service design to shape day-to-day experiences. Roxana Barbu, Ph.D., a Senior Cognitive and…

Oct 14, 2021

Design for behavior change

Oct 14, 2021

9 Steps to Create a Persona — A Guide with Examples

In this article, we’ll go through the entire process of creating a Persona. Step-by-step, we’ll be adding new sections until we reach our…

Oct 5, 2021

9 Steps to Create a Persona — A Guide with Examples

Oct 5, 2021

Multiple Personas on one customer journey map — UXPressia Blog

A long time ago, when we were just launching UXPressia, we were pretty sure that having multiple personas on a single journey was overkill…

Sep 30, 2021

Multiple Personas on one customer journey map — UXPressia Blog

Sep 30, 2021

UXPressia

UXPressia

UXPressia is a user experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online.

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